REFUND POLICY

REFUND POLICY

At [Your Store Name], customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • You may request a return within 14 days of receiving your item.

  • Items must be unused, in original packaging, and in the same condition you received them.

  • Certain products such as personalised items, intimate goods, or hygiene products may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked shipping service.

Contact Us

For refund or return requests, contact us at:

Email: support@[yourstore].com